Power Platform Dynamics Engineer

Job Category: Technology & IT
Job Type: Permanent
Job Location: Cork


  • Lead implementations of Dynamics 365 for Customer Service enabling Omnichannel features.  
  • Participating in all aspects of agile Dynamics 365 development, including requirements gathering, design, development, and deploymen t, managing production launches   
  • Collaborate with business stakeholders to define requirements and identify key business processes that will be supported by the new solution.  
  • Develop a solution designs and implementation that meets the needs of the business.  
  • Testing (Unit, Integration, End-End, Performance) ensure high-quality delivery 
  • Utilize Azure DevOps CI/CD for deployment.  
  • Manage deployment of new changes via UAT promotion into production 
  • Configuring Dynamics Omnichannel to support the virtual assistant and chat functions for our customer service team s . 
  • Document technical designs and architecture and provide knowledge transfer to other team members that provide L1/L2 support 
  • Triage production support tickets , investigate and address production support issues. 
  • Providing support to help automate the work queue management.


  • Comfortable in engaging with business stakeholders, technical teams and operations.
  • Good communications skills with experience in working as part of a team. 
  • Be pro-active in identifying issues, reacting to incidents, and following through to completion with the relevant teams.
  • Experience with Microsoft Dynamics CRM 
  • 3 + years of experience with Dynamics 365 customer service modules. 
  • 1 + years of experience in developing solutions using the Power Platform (Power Apps, Power Automate, Power Virtual Agents) 
  • Experience with Microsoft Dynamics 365 configuration, customization, plugin and SDK based development , including 
  • Unit testing / Mock libraries 
  • XRM Toolbox 
  • Application Insights 
  • Plugin Registration tool 
  • Experience with PowerBI 
  • Experience with Visual Studio 
  • Experience in Versioning tools – Azure DevOps / Github / Bitbucket 
  • Experience with Power Apps Test Studio or other Power Platform testing solutions
  • Familiarity with SSO/AD integration

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