Power Platform Dynamics Engineer

Job Category: Technology & IT
Job Type: Contract
Job Location: Cork


  • Lead implementations of Dynamics 365 for Customer Service enabling Omnichannel features.   
  • Participat ing in all aspects of agile Dynamics 365 development, including requirements gathering, design, development, and deploymen t, managing production launches    
  • Collaborate with business stakeholders to define requirements and identify key business processes that will be supported by the new solution.   
  • Develop a solution designs and implementation that meets the needs of the business.   
  • Testing (Unit, Integration, End-End, Performance) ensure high-quality delivery  
  • Utilize Azure DevOps CI/CD for deployment.   
  • Manage deployment of new changes via UAT promotion into production  
  • Configuring Dynamics Omnichannel to support the virtual assistant and chat functions for our customer service team s .  
  • Document technical designs and architecture and provide knowledge transfer to other team members that provide L1/L2 support  
  • T riage production support tickets , investigate and address production support issues.  
  • Providing support to help automate the work queue management.  


Soft Skills:  

  • Comfortable in engaging with business stakeholders, technical teams and operations.  
  • Good communications skills with experience in working as part of a team.  
  • Be pro-active in identifying issues, reacting to incidents, and following through to completion with the relevant teams.  

 Technical Skills:  

  • Dynamics 365  
  • JavaScript/ Jquery  
  • .NET C#   
  • ASP.NET  
  • XML  
  • HTML, CSS  
  • Azure DevOps  
  • Power Automate / Power Platform  
  • SQL  
  • API s  

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