Network Support Analyst

Job Category: Technology & IT
Job Type: Permanent
Job Location: Dublin


  • Provide end-user support for PCs and Laptops; Hardware/Software Installation, testing and Support
  • Test and Documentation of IT processes and issues; server backups
  • Troubleshooting all hardware and system software issues. First line technical support providing an initial assessment of all incidents – both hardware and software.
  • Immediate resolution of any incident when possible and escalation of incident when necessary
  • Keeping affected customers informed about progress. Resolution confirmation and closure of incident.
  • Ensuring the security and integrity of all systems and data though the implementation of appropriate backup, security, and disaster recovery procedures.
  • Liaise with service providers to ensure timely resolution of issues and quality of service.


  • A good level of knowledge and demonstrable experience of the following: Windows Server Administration, Active Directory, WAN/LAN configuration and administration, PC, Thin Client & Server hardware configuration and troubleshooting;
  • Microsoft Exchange; TCP/IP troubleshooting
  • Preferred skills – Symantec Backup Exec; AS400/I series knowledge; Wireless / RF technologies
  • Ability to work effectively and co-operatively with other members of staff.
  • Establish and maintain good working and interpersonal relationships with internal customers and suppliers
  • Ability to prioritize and multi-task on a variety of activities
  • Ability to deal with end-user issues in a patient and consistent manner
  • Ability to determine the root cause of problems and to effect solutions
  • Flexibility to travel to other group company locations for short periods if required

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