Desktop Support Analyst

Job Category: Technology & IT
Job Type: Permanent
Job Location: Dublin


  • You will field incoming requests to Help Desk via phone, email, chat and our help desk ticketing system
  • You will ensure courteous, timely, and effective resolution of end-user issues
  • The team’s success starts with building trust among all staff, so your interpersonal skills are crucial
  • You will record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, actions taken, and final resolutions
  • Apply diagnostic utilities to aid in troubleshooting
  • Identify and learn appropriate software and hardware used and supported by the organization


  • 1+ year of IT support experience in a mixed desktop environment (Apple and Windows)
  • 1+ years of experience helping customers directly
  • Experience handling support requests through a ticketing system, using clear and detailed communication
  • Experience supporting OS images with either network-based cloning, or deployment services automated installation routines, such as PXE boot
  • A curious and can-do mindset, where you learn more about the IT environment and tackle additional responsibilities
  • You have a meticulous attention to detail and have delivered results while juggling multiple projects
  • You have excellent interpersonal, written and verbal communication skills, and can understand and explain customer situations and solutions
  • You take a positive approach to problems – both big and small
  • You work effectively both independently and as a part of a team

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